Help & FAQs

Orders & Shipping

How long does shipping take?
Orders are typically processed within [1–3] business days. Delivery times vary by location, generally [7–14 business days] for standard shipping. You'll receive a tracking number by email once your order ships.

Do you ship internationally?
Yes, to select countries.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also check order status by logging into your account.

Products

Are your products safe for all pets?
Yes — we carefully select every item in our catalog with pet safety and comfort in mind. If a product has specific size or breed recommendations, you'll find those details on the product page.

Do you offer sizing guidance?
Yes, sizing charts are available on each applicable product page. If you're unsure which size to choose, feel free to contact us before ordering.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Full details are on our Return Policy page.

My item arrived damaged — what do I do?
Contact us within 7 days of delivery with a photo of the damage, and we'll arrange a replacement or refund.

Payments

What payment methods do you accept?
We accept all major credit cards, [PayPal, Shop Pay, etc. — adjust to your actual checkout options].

Is my payment information secure?
Yes, all transactions are encrypted and processed securely through Shopify's payment system.