Return & Refund Policy

At Paw Prosperity, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return
Email reach out to us through the contact page with your order number and reason for return. We'll send you instructions on how to send your item back.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed back to your original payment method within 5–10 business days.

Non-Returnable Items
For hygiene reasons, the following items cannot be returned unless defective: [e.g. chew toys, bedding, apparel — list based on your actual catalog]

Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us within 7 days of delivery with a photo, and we'll arrange a replacement or refund at no extra cost.

Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.